Layout
Build quality
Amenities
Location
Customer service
9
WL
Wilhelm Li
Renter
JB
Jaylin Brown
Owner
Positives:
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Negatives: Crooked Walls, misplaced GFCI (eletrical)
Comments: During walkthrough of our townhouse in Seymour village, we discovered the walls are severely crooked. The sales team, especially the older lady, said "it's just like that." I've lived in many new developments and this is a first I've seen. We also found a major problem with the GFCI plug not up to building code. We do not know how they go it to pass with the inspection with they City, and even at possession date, they denied all claims even though it is in clear violation. Customer service is a joke: they pass you around the sales and operations team until all of them frustrates you to a point when you give up. If you want a rushed product that comes with 0 customer service and warranty, this developer is it.
As for the community, the construction is a warzone. Workers are rude, smokes anywhere on site during breaks, even though bylaw it has to be 6 meters away from any openings, and they were full of profanity in front my grand kids. Stay away.
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Response from Aquilini Development
March 18, 2020
Hi Jaylin, we appreciate your detailed feedback and have reviewed your comments with our team to improve our customer experience. In terms of the deficiencies in your home, we don't have any service requests under your name; please feel free to contact us at customer.care@aquilini.com so that we can look into your concerns!
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SC
Shin Chiu
Owner
Positives:
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Comments: Our hot tub stopped working a few months ago, even though we have not used it too much. However, we were told that this is not covered under warranty, for at least the 12 months. This is very disappointing. I thought purchasing new would be go. Now I understand with meeting all the the residents at strata meetings that there are many outstanding issues.
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Response from Aquilini Development
January 08, 2020
Hi Shin, we're so sorry to hear about your hot tub. We don't have your name on file - would you be able to contact us at customer.care@aquilini.com so that we can look into this for you?
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AC
Aee Chang
Owner
Positives: location close to water
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Negatives: no follow up
Comments: I paid for an upgrade, however it was not done and I paid for it. I talked to sales and they referred me to developer office. A construction person contacted me saying they would come by. That was approximately 4 months ago. I spoke to a customer care person in August. However, no action has been taken. I would expect more better service.
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Response from Aquilini Development
December 26, 2019
Hi Aee, we are sorry to hear that this is outstanding. We will look into this matter as soon as our office reopens on January 6th. If your home was purchased under a different name, please contact us at customer.care@aquilini.com with the development name and your unit number so that we can locate your file.
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AC
An Chin
Owner
Positives: location is peaceful
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Negatives: still a construction site for the next 10 years
Comments: I am waiting for someone to address the large drywall cracks in walls in ceiling. I have family over for Christmas. It is truly embarrassing. I have left voicemails to customer care and sent my request the online system called the Bazinga. Why won't anyone answer me back. I have been waiting since September....
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Response from Aquilini Development
December 26, 2019
Hi An, we are sorry to hear that this deficiency is outstanding. We will look into this matter as soon as our office reopens on January 6th. If your home was purchased under a different name, please contact us at customer.care@aquilini.com with the development name and your unit number so that we can locate your file.
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RP
Rylee Pack
Owner
The user has left no comments
Response from Aquilini Development
April 23, 2024
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RB
Rhea Bouvier
Owner
Positives: Location is good, peaceful District of North Vancouver, on Burrard Inlet
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Negatives: Too much development going on, at time of purchase, misled about future development in area. Utterly shoddy, rushed construction. Cheap finishes, developer sold it as "European touches".
Comments: It is well past a year since closing and developer has not yet fixed deficiencies. Condos are not soundproofed, just terrible. Don't believe their comments on here about how they care and to contact them. I have and they do NOT get back to you, still waiting more than 3 months for them to get back to me. It's all pretense, "customer care" is a joke. Once they have your money, you're stuck with their shoddy product. Do not buy an Aquilini developed home! There is not one satisfied owner in this development. I'd hate for this to happen to anyone else!
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Response from Aquilini Development
October 11, 2018
Hi Rhea, We see that you had posted a review with some concerns last year as well but don't have you in our system here and did not hear from you. We would like to follow-up on your outstanding request; please feel free to contact us at customer.care@aquilini.com or 604-899-5312 and we will look into your request as soon as possible. Best regards, Destiny2 Customer Care
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JY
Jinchul Yim
Owner
The user has left no comments
Response from Aquilini Development
April 23, 2024
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RB
Rhea Bouvier
Owner
Positives: The location. Raven Woods is an oasis of peace.
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Negatives: Aquilini does not deliver what they promise - a quality home.
Comments: I caution people to not buy a home from these developers. I and other disappointed owners at Destiny 2 were NOT delivered the quality homes Aquilini promised to deliver in the purchase agreement. We handed over our money but received a home full of deficiencies, atrociously bad tile jobs, cheap materials, substandard work, no soundproofing, the list just goes on. Aquilini was extremely evasive when it came to address the deficiencies but had their hand out very eagerly when it came to closing and getting the money. Save yourself disappointment, stress, frustration and getting ripped off - stay away from their "fine" projects. Bait & switch.
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Response from Aquilini Development
October 25, 2017
Hi Rhea,
We are sorry to hear about your frustrations. We take great pride in the homes and communities that we build, so we are disappointed to hear that you have concerns.
Please contact us at customer.care@aquilini.com or 604-899-5312 so that we can review your concerns.
Best regards,
Destiny2 Customer Care
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