Tarion, the non-profit corporation formed to protect homebuyers and regulate developers, is inviting homeowners who recently purchased a new home or condo to take part in its annual customer-satisfaction survey.
“The new home building industry has a significant impact on our economy, our communities and our residents, but it all starts with the experience of each new homeowner,” says Howard Bogach, Tarion Warranty Corporation’s president and CEO.
“That’s why Tarion goes straight to the source, and relies on the feedback of new homeowners to tell us if their needs are being met,” he adds.
To do this, Tarion has developed a survey that touches on every step a homebuyer takes towards ownership — and beyond — from filling out the initial paperwork to after-sales service experiences. The survey’s also a chance for Tarion to receive feedback about its own services.
“Tarion sees the opinions of new home buyers as the very pulse of the new home building industry. By sharing their experiences, they can show us what’s working, what’s not, and help shape how customer service is delivered going forward,” says Bogach.
This week, the survey is being sent out to over 55,000 homebuyers who purchased a new house or condo between October 1st, 2014 and September 30th of this year.
Respondents’ answers will be shared with developers big and small and also play a part in Tarion’s builder awards, which will be announced in April 2016. Survey feedback forms the basis of Tarion’s selection process for finalists and recipients of its awards.
“These are the only awards in the province where homeowners have the ultimate influence on whether their builder should be recognized for customer service,” adds Bogach.
For the first time ever, the Tarion survey has been translated into multiple languages, including Mandarin, Farsi and Punjabi, to better serve all new homeowners in the province.
The survey submission deadline is January 10th, 2016. You will receive an invitation directing you to this year’s online survey.
Homepage photo: Mack Male/Flickr