(Source: yourhome.ca)

When Jessica Lui took possession of her new condo last December, she noticed a few problems with the one-bedroom unit. The tap on the bathtub faucet was loose, the washer-dryer unit was placed so close to the water-supply faucet that she couldn’t turn the tap on or off, and there was some water damage on the bedroom ceiling.

Despite these flaws, Lui describes herself as a happy customer.

She reported the problems to the customer service office at Tridel’s Grand Triomphe 2, on Yonge near Finch and in no time — with no fuss — everything was fixed.

Read the full article, “Afterglow: What sets Tridel apart is how it handles after-sales service” at yourhome.ca (April 7, 2010).

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